FAQ

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Your order is shipped within 2 to 3 days. Our average delivery time is 7 to 21 business days worldwide. If you do not receive your item within 60 days, we will fully refund you, and you can keep the item when it arrives.

 

WHERE DO YOU SHIP AND WHAT ARE THE SHIPPING COSTS?

We ship worldwide, and shipping is FREE on all orders.

 

WHERE ARE YOU BASED?

Our company is based in England, and we ship directly from our manufacturers in Asia.

 

WHO DELIVERS MY ITEM?

Your items are delivered through your local postal service.

 

WHAT ARE THE DELIVERY HOURS?

Deliveries follow the schedule of your local post office.

 

WHAT HAPPENS IF NO ONE IS HOME?

No worries! If your item is small enough, it will be left in your mailbox. Otherwise, your package will be held at your local post office for pickup.

 

I ENTERED THE WRONG ADDRESS, WHAT SHOULD I DO?

Don't worry! If your order has not yet been shipped, contact us immediately, and we’ll update your details. However, if your order has already been dispatched, we cannot modify it, as stated in our terms and conditions.

 

IS YOUR WEBSITE SECURE?

Yes! This website is 100% secure. In fact, it's even 300% secure!

  • First, our website uses HTTPS (you can see the small green padlock next to the URL).
  • Most websites only secure their checkout pages, but our entire website is protected against hacking and malware.
  • For payments, we use Stripe and PayPal, the most trusted online payment platforms.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept Credit/Debit Cards and PayPal. We do not accept checks, bank transfers, or cash on delivery.

 

WHAT IF I’M NOT SATISFIED WITH MY PRODUCT?

We offer a 100% satisfaction guarantee! If the product doesn’t meet your expectations, you can return it within 14 days after receiving it for a full refund.

  • The item must be in perfect condition.
  • Return shipping costs are your responsibility.
  • A shipping receipt must be emailed to us as proof of return.

 

STILL HAVE QUESTIONS?

If you have any other questions, feel free to contact us at info@perfectcombi.com.
Your satisfaction is 100% guaranteed!